Version 3.0. Last updated: August 12, 2026
ShipNK and ShipNK Logistics are trade names used for the customer-facing package forwarding and logistics services operated by NK CUSTOMER SOLUTIONS LTD ("ShipNK", "we", "us" or "our"). When you create an account, accept these Terms, submit a pre-alert, request a service, pay an invoice, deliver a package to one of our assigned addresses, or otherwise use the services, you enter into a binding agreement with NK CUSTOMER SOLUTIONS LTD.
These Terms apply together with the published Rates & Fees, Restricted Items Policy, Privacy Notice, invoices, receipts, written quotes, and any service-specific instructions provided by ShipNK. Electronic acceptance, checkbox acceptance, continued account use, or continued shipment activity may be treated as acceptance of these Terms.
You must be at least 18 years old, legally capable of entering into contracts, and able to provide accurate registration, billing, identification, and contact information. You are responsible for keeping your email address, telephone number, delivery address, and account details current.
Unless ShipNK approves otherwise in writing, each customer may maintain only one customer account. You may not create accounts using false identities, another person's information, misleading contact details, or information that prevents ShipNK from identifying the true owner, importer, payer, or recipient of packages.
You are responsible for all activity under your account, including packages shipped to your assigned address, invoices generated under your account, and instructions submitted by anyone using your credentials or acting with your permission.
ShipNK may provide you with United States, United Kingdom, or other overseas receiving details for package forwarding purposes. These addresses are forwarding, receiving, warehouse, commercial, or logistics addresses. They are not guaranteed to be residential addresses, personal addresses, permanent mailing addresses, or addresses suitable for all merchants, government documents, financial products, identity documents, or regulated goods.
Use of certain overseas receiving addresses may also be subject to receiving partner terms, including the 123BuyUSA Terms and Conditions, where applicable.
ShipNK may change, suspend, replace, or withdraw a receiving address when required for operational, compliance, carrier, lease, security, customs, or business reasons. You are responsible for checking your account and current shipping instructions before placing orders.
Your assigned Suite ID, customer number, or other account identifier is essential. It allows ShipNK and its receiving partners to match packages to the correct customer, reduce misrouting, prepare customs information, consolidate items, and bill the correct account.
You must include your assigned identifier exactly as instructed whenever you ship to a ShipNK receiving address. You should also ensure the merchant places the identifier on the shipping label, not only inside the order confirmation.
If a package arrives without your Suite ID or with incomplete, incorrect, or conflicting account information, ShipNK may delay processing while attempting to identify the owner. ShipNK may require proof of purchase, tracking records, merchant confirmations, government identification, payment verification, or other evidence before assigning the package.
A research, identification, handling, storage, relabeling, or administrative fee may apply where a package requires manual investigation or correction. If ShipNK cannot reasonably identify the owner, the package may be treated as unclaimed under these Terms.
You authorize ShipNK and its receiving, warehouse, customs, delivery, compliance, and carrier partners to open, inspect, photograph, weigh, measure, document, repackage, or otherwise examine packages when reasonably necessary. Inspection may occur for security, customs, compliance, identification, restricted item screening, consolidation, invoice verification, export or import documentation, condition checks, damage checks, and operational handling.
Inspection does not mean ShipNK guarantees the legality, authenticity, value, condition, merchant accuracy, completeness, or safety of the package contents. You remain responsible for the items you purchase and import.
You must submit accurate pre-alerts, purchase invoices, order confirmations, product descriptions, quantities, values, tracking numbers, merchant names, and any other information ShipNK reasonably requests. You must promptly correct any inaccurate or outdated information.
Purchase invoices must reflect the true transaction. Screenshots, edited receipts, partial invoices, undervalued receipts, misleading product names, or incomplete descriptions may be rejected. ShipNK may pause processing, request additional documents, correct obvious discrepancies, or refuse service where the information is insufficient or suspicious.
You must not falsify, alter, conceal, undervalue, misdescribe, or omit invoices, product values, product descriptions, quantities, restricted status, customs information, end use, recipient information, or ownership information. You must not ask ShipNK to submit false information or participate in any scheme to avoid customs duties, taxes, permits, restrictions, sanctions, carrier rules, or law enforcement requirements.
ShipNK may refuse, suspend, hold, return, abandon, report, or surrender packages where false declarations, illegal goods, restricted goods, suspected fraud, or compliance concerns exist. You are responsible for all penalties, seizures, fines, storage, return costs, disposal costs, legal costs, and losses arising from false or incomplete information.
Charges are based on the applicable published Rate Schedule at the time of billing, unless ShipNK gives you a written quote that has not expired. Packages are billed by whole-pound chargeable weight. Fractional pounds are rounded up to the next whole pound.
Chargeable weight may be based on actual scale weight or, where dimensional, oversized, irregular, carrier, or handling rules apply, dimensional or billable weight. If dimensional or special handling rules apply, ShipNK may bill based on the greater of actual weight and applicable dimensional or billable weight.
An item may be treated as oversized, dimensional, fragile, irregular, heavy, non-stackable, high-risk, or special handling when its length, width, height, girth, shape, packaging, fragility, contents, carrier classification, or handling requirements cause it to take more space, require extra labor, require special equipment, create compliance risk, or prevent ordinary consolidation.
Such items may incur additional fees, dimensional billing, crating, repacking, storage, delivery, pickup, customs, or special handling charges. ShipNK may refuse or require special arrangements for furniture, appliances, vehicle parts, tires, televisions, large electronics, gym equipment, fragile items, liquids, hazmat-adjacent goods, or any item not suitable for ordinary air freight handling.
Available services may include standard forwarding, express handling, package consolidation, repacking, invoice assistance, customs support, warehouse pickup, home delivery, business delivery, Shop-For-Me, merchant returns, or other services shown in your account or on the website. Not every service is available for every item, destination, address, customer, or shipment.
Service timeframes are estimates unless ShipNK expressly states otherwise in writing. Processing, customs, carrier schedules, weather, government action, merchant delays, payment delays, missing documents, and restricted item review may affect timelines.
ShipNK may select receiving partners, warehouse providers, airlines, freight providers, couriers, customs brokers, delivery drivers, or other carriers and routing methods needed to perform the service. This operational authority allows ShipNK to move packages efficiently, comply with carrier and customs requirements, and respond to disruptions.
ShipNK will not use this section as authority to impose an undisclosed premium service charge. Optional premium services, if offered, must be published, quoted, selected by you, or otherwise disclosed before billing, except where urgent action is reasonably required to protect a package, comply with law, prevent storage escalation, or avoid greater loss.
Prices, fees, duties estimates, delivery fees, storage fees, research fees, customs charges, and other charges are subject to the applicable Rate Schedule, invoice, quote, or account notice. Published rates may change prospectively.
Unless a quote states a different validity period, written quotes are valid for seven calendar days and may be revised if the package weight, dimensions, contents, value, destination, customs classification, carrier charge, exchange rate, government charge, or service selection changes. Calculator results and informal estimates are not final invoices.
You are the importer of the goods unless ShipNK expressly agrees otherwise in writing. You remain responsible for lawful importation, permits, licenses, product compliance, customs documentation, government inspections, applicable duties, taxes, penalties, seizures, and any other government charges.
Duties, taxes, customs administrative charges, levies, penalties, storage imposed by authorities, inspection fees, permit fees, and similar amounts are government or third-party charges. They are separate from ShipNK's own service fees, shipping fees, handling fees, delivery fees, storage fees, and administrative fees. ShipNK may collect government or third-party charges from you before release, delivery, or pickup.
You must review and comply with ShipNK's Restricted Items Policy, Jamaica Customs requirements, carrier restrictions, export rules, import rules, and all applicable laws before shipping an item. Restricted items may require permits, special handling, inspection, refusal, return, surrender, or disposal.
ShipNK may reject, hold, return, abandon, destroy, surrender, or report prohibited or restricted goods. You are responsible for all costs, penalties, loss, storage, return, disposal, and legal consequences arising from such items.
Storage begins when a package is processed as available for customer action, pickup, payment, delivery scheduling, documentation, or release. Unless the applicable Rate Schedule states otherwise, the first 30 calendar days are free, and storage charges apply after that period at the published daily rate.
ShipNK may hold packages for unpaid invoices, missing documents, compliance review, customs issues, incorrect account details, failed delivery scheduling, or customer non-response. Storage fees may continue during such holds unless ShipNK caused the delay through its own confirmed error.
A package may be treated as unclaimed if it remains unpaid, unreleased, unidentified, undocumented, undeliverable, refused, or uncollected for more than 90 calendar days after notice or availability, or earlier where storage costs, legal restrictions, safety concerns, perishability, carrier deadlines, or government requirements make continued storage unreasonable.
For unclaimed packages, ShipNK may charge storage, suspend account access, return the package, dispose of it, donate it, sell it, surrender it to authorities, or otherwise handle it as permitted by law. Sale proceeds, if any, may be applied first to amounts owed, handling costs, storage, disposal, penalties, and administrative costs. ShipNK is not required to store unclaimed packages indefinitely.
Merchant returns are subject to the merchant's return policy, carrier deadlines, return labels, product condition rules, and any applicable ShipNK service fees. You must provide a valid return authorization, prepaid label if required, instructions, and any documents ShipNK requests.
Return-to-sender requests may not be possible once a package has been consolidated, exported, cleared, delivered, released, damaged by merchant packaging, restricted by carrier rules, or moved beyond the receiving location. You are responsible for return shipping, handling, storage, customs, merchant restocking fees, and any other related charges.
You authorize ShipNK to consolidate eligible packages, remove unnecessary outer packaging, reinforce packaging, separate items, repackage items, add labels, photograph contents, or modify packaging where reasonably necessary for safety, customs, billing, storage, transport, delivery, cost reduction, or damage prevention.
Repacking and consolidation are not guaranteed for all items. ShipNK may refuse to consolidate fragile, hazardous, oversized, suspicious, restricted, leaking, perishable, merchant-sealed, warranty-sensitive, or incompatible items. Original merchant packaging may be discarded unless you request retention before processing and ShipNK agrees.
If you request home or business delivery, you must provide a complete and accurate Jamaican delivery address, contact number, access instructions, and recipient availability. Delivery areas, fees, schedules, and attempts may vary by location and route.
ShipNK or a last-mile delivery provider may require payment before dispatch, proof of identity, signature, delivery code, photo confirmation, or other reasonable proof of delivery. If delivery fails because of incorrect information, no access, no answer, refusal, unsafe location, unpaid charges, or customer delay, redelivery, storage, return, or handling fees may apply.
Risk transfers when a package is delivered to the address or recipient you authorized, collected by you or your representative, released under your instructions, or otherwise confirmed as delivered according to ShipNK's delivery process.
Shop-For-Me, if offered, allows ShipNK to assist with purchasing goods from third-party merchants using information you provide. You must provide accurate product links, size, color, quantity, specifications, merchant details, budget, delivery instructions, and any other required information.
You must prepay the product cost, service fee, estimated shipping, estimated duties or taxes where applicable, and any other required amount before ShipNK places an order. Prices, availability, merchant shipping costs, merchant taxes, discounts, and delivery times may change before purchase.
ShipNK is not the seller or manufacturer of Shop-For-Me items. Merchant warranties, cancellations, substitutions, chargebacks, fraud screening, backorders, product quality, sizing, authenticity, recall issues, and return eligibility are controlled by the merchant or manufacturer. Refunds for Shop-For-Me purchases are available only to the extent ShipNK actually receives a refund from the merchant after deducting applicable fees, shipping, return, customs, payment processing, and service charges.
Chargeable Weight and Rounding: Unless otherwise specified in a specific rate schedule, packages are billed by whole-pound weight, and fractional pounds are rounded up to the next whole pound. Shipping charges are based on chargeable weight, which is the greater of the actual scale weight or the dimensional weight (calculated as Length × Width × Height in inches divided by 166).
You must pay all invoices, service fees, duties, taxes, delivery charges, storage fees, administrative fees, and other amounts when due. ShipNK may require payment before processing, export, customs release, pickup, home delivery, return, or any additional service.
Accepted payment methods may change and may include cash, bank transfer, card, online payment, wallet, account credit, or other methods ShipNK publishes. By providing a payment method or making a payment, you authorize ShipNK and its payment processors to process payments, apply account credits, correct obvious billing errors, and collect amounts owed as permitted by law.
ShipNK may withhold packages, suspend services, apply credits to outstanding balances, charge late fees where published, reverse discounts, or decline new shipments until your account is current.
Refunds are available only where required by law, where ShipNK confirms a duplicate payment or overpayment, where a service was charged but not performed, or where ShipNK approves a refund in writing. Refunds may be issued to the original payment method, as account credit, or by another reasonable method.
Government charges, customs duties, taxes, carrier charges, merchant charges, delivery attempts, storage, payment processing fees, completed services, Shop-For-Me service fees, and third-party fees are generally non-refundable unless ShipNK actually recovers the amount or applicable law requires otherwise.
You must raise billing disputes within seven calendar days after the invoice date or before package release, whichever occurs first. Disputes must include the invoice number, tracking number, disputed amount, reason for dispute, and supporting documents.
Undisputed amounts remain due while a dispute is reviewed. ShipNK will review timely disputes in good faith and may correct confirmed errors, issue account credit, request additional evidence, or uphold the invoice.
ShipNK's customer claim deadlines apply to all loss, damage, missing contents, and delivery claims. A third-party carrier, merchant, insurer, or receiving partner may have its own claim rules, but those rules do not extend ShipNK's deadlines unless ShipNK confirms an extension in writing. You must preserve all packaging and evidence until the claim is closed.
Claims may be denied where damage or loss is caused by merchant packaging, manufacturer defect, inherent vice, fragile or prohibited contents, used goods, insufficient original packaging, customs inspection, customer delay, ordinary wear, leakage, temperature sensitivity, inaccurate declarations, missing Suite ID, failure to preserve packaging, or late reporting.
A package is not considered received by ShipNK merely because a merchant or inbound carrier marks it delivered to an overseas address. ShipNK must be able to match the package to its receiving records, Suite ID, scan logs, warehouse records, carrier records, and customer documents.
If an inbound package never appears in your ShipNK account, you must report it within 30 calendar days after the inbound carrier's delivery scan to the relevant ShipNK receiving address. You must provide tracking, invoice, merchant confirmation, carrier proof of delivery, product description, value, and any requested identity or account verification.
Declared value means the accurate purchase value of the goods supported by a valid merchant invoice, excluding taxes, domestic shipping, discounts not actually paid, reward points, sentimental value, expected profit, replacement inconvenience, or consequential loss unless ShipNK expressly agrees otherwise in writing.
If enhanced liability protection or insurance is offered, it applies only when selected, paid for, and confirmed before the shipment is processed under the applicable terms. Enhanced protection may be subject to exclusions, deductibles, documentation requirements, carrier rules, maximum limits, and restricted item exclusions.
To the fullest extent permitted by Jamaican law, ShipNK's liability for loss, damage, delay, misdelivery, billing error, service failure, or any other claim is limited to the lesser of: the proven declared value of the affected goods; the proven purchase price actually paid for the affected goods; the amount recoverable from the responsible carrier or third party; any enhanced liability coverage actually purchased and applicable; or the specific limit stated in the applicable invoice, Rate Schedule, receipt, or service notice.
ShipNK is not liable for indirect, special, incidental, exemplary, punitive, or consequential losses, including lost profits, lost sales, loss of business opportunity, loss of data, emotional distress, missed deadlines, resale loss, market value changes, or replacement inconvenience. Nothing in these Terms excludes liability that cannot lawfully be excluded under Jamaican law.
ShipNK is not responsible for acts, omissions, delays, prices, product quality, product authenticity, warranties, recalls, merchant fraud screening, merchant shipment errors, customs action, carrier loss, carrier delay, airline disruption, courier error, payment processor issues, or government decisions caused by third parties outside ShipNK's reasonable control.
Where a third-party claim process is available, you must cooperate with documentation requests and deadlines. Any recovery from a carrier, merchant, insurer, payment processor, or authority may reduce or satisfy ShipNK's responsibility for the same loss.
ShipNK is not liable for delay, failure, loss, additional cost, or service disruption caused by events beyond its reasonable control, including weather, hurricanes, floods, fire, pandemic, public health restrictions, labor disruption, customs delays, government action, seizure, inspection, civil unrest, war, sanctions, carrier disruption, aircraft delay, port or airport closure, power or internet outage, cyber incident, supplier failure, road blockage, fuel shortage, or emergency conditions.
ShipNK may suspend, restrict, or terminate your account or services if you provide false information, ship illegal or restricted goods, abuse staff, threaten staff, engage in fraud, misuse addresses, avoid payment, repeatedly omit Suite IDs, submit false declarations, interfere with operations, violate these Terms, or create legal, security, customs, reputational, or financial risk.
Suspension or termination does not cancel amounts owed. ShipNK may continue to hold, return, dispose of, or release packages according to these Terms and applicable law.
ShipNK's collection, use, retention, and sharing of personal information is described in the Privacy Notice, which is incorporated into these Terms. You authorize ShipNK to use account, package, invoice, payment, identity, customs, and delivery information as needed to provide services, comply with law, prevent fraud, process payments, communicate with you, and coordinate with carriers, customs brokers, receiving partners, delivery providers, payment processors, and authorities.
ShipNK may update these Terms prospectively by posting a revised version, updating the version date, providing account notice, requiring renewed acceptance, or otherwise giving reasonable notice. Changes do not retroactively change completed transactions, but they apply to new shipments, new invoices, new service requests, renewals, continued account use, and packages processed after the effective date.
These Terms and any dispute or claim relating to ShipNK services are governed by the laws of Jamaica, without regard to conflict of law principles, except where mandatory consumer protection rules require otherwise.
Before starting a formal claim, you must first contact ShipNK support with your account details, tracking number, invoice number, claim amount, description of the issue, and supporting documents. ShipNK will attempt to review and respond within a reasonable time.
If the issue is not resolved through support, you may request escalation to management for a formal complaint review. The parties should attempt in good faith to resolve disputes through customer support and formal complaint escalation before pursuing any lawful external remedy available in Jamaica.
If any part of these Terms is found invalid, illegal, or unenforceable, the remaining parts continue in effect. The invalid part will be interpreted or replaced to the minimum extent necessary to make it lawful while preserving the intended commercial purpose as much as possible.
These Terms, the Rate Schedule, Restricted Items Policy, Privacy Notice, applicable receiving partner terms, invoices, written quotes, receipts, and written service instructions form the agreement between you and NK CUSTOMER SOLUTIONS LTD for ShipNK services.
If there is a conflict, the following order applies unless mandatory law requires otherwise: a signed written agreement with ShipNK, an active written quote or invoice for the specific shipment, service-specific written instructions, the published Rate Schedule, the Restricted Items Policy, then these Terms. Merchant terms, carrier terms, government rules, and payment processor rules may also apply to the parts of the transaction they control.
Questions, claims, billing disputes, and formal complaint requests should be sent through ShipNK's published support channels or the online contact form. Include enough information for ShipNK to identify your account, package, invoice, and requested resolution.