1. Missing or Damaged Items
At ShipNK, we strive to ensure every package arrives safely. However, in the event of loss or damage,
the following procedures apply:
- Inspection: We inspect all packages upon arrival at our US warehouse. If an item
arrives damaged from the merchant, we will notify you immediately.
- Claims: Claims for lost or damaged merchandise must be filed within 7 days of
delivery.
- Documentation: To file a claim, you must provide a fully completed claim form,
photographs of the damage, and the original invoice/receipt.
2. Liability Limitations
Any liability for damage or loss caused after delivery to ShipNK is limited to the lesser of either the
declared value, proof of purchase price, or the specific commodity liability limit.
ShipNK is not liable for:
- Damage caused to items before delivery to our facility.
- Items that are prohibited or restricted by customs.
- Delays caused by customs clearance or force majeure events.
3. Billing Disputes
If you believe there is an error on your invoice or shipping charges, please contact our support team
within 14 days of the charge. We will review the weight, dimensions, and service selection to verify the
accuracy of the billing.
4. Resolution Process
We aim to resolve all disputes amicably and efficiently.
- Step 1: Contact customer support at support@shipnk.com with your tracking number
and details of the issue.
- Step 2: Our team will investigate and respond within 3-5 business days.
- Step 3: If a refund or credit is approved, it will be processed to your original
payment method or as store credit.
5. Governing Law
These terms and any disputes arising from your use of ShipNK services shall be governed by the laws of
Jamaica.